Network Management Services: Technical Summary
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- Executive Overview
- Business Case
- Technical Summary
The Smartest Way To Manage Your Network
You currently manage a complex network infrastructure consisting of disparate and aging network environments that don't scale well and provide less-than-optimum reliability and performance. You need a modern infrastructure that is robust and flexible enough to support your current and future networking needs.
Our network management solution delivers a globally consistent, high-performance service that helps alleviate complexity and mitigates risk to your organization. Highlights of the solution include standardized, ITIL® - compliant network management tools and processes, lifecycle refreshes for all your devices, proactive monitoring, and scalability.
With EDS you enjoy the convenience of having a single information technology (IT) partner coordinate everything from beginning to end. This approach frees you from administrative burdens and eliminates the frustration of dealing with multiple vendors. We also provide a consolidated report that details every aspect of network operations, enabling you to share critical business information quickly.
Network Management Services Capabilities
Using industry-standard network management tools and processes, our Network Management Services offering leverages our core capabilities in network monitoring, proactive management, security and integration. The packages that make up Network Management Services can be combined to fit all your network needs:
- Managed Router: Maximizes equipment uptime to ensure your mission-critical wide-area network (WAN) performs reliably. Managed Router services also provide a convenient, single point of contact for end-to-end support of your network routers
- Managed Local Area Network (LAN): Fully supports either traditional LAN-based applications or converged voice, video and data services and LAN or campus-area network (CAN) infrastructures [supports both traditional Ethernet switching and Power-over-Ethernet switching for converged Internet Protocol (IP) services]
- Managed Wireless LAN: Securely extends the reach of your corporate LAN network to maximize the productivity benefits of a wireless LAN infrastructure. This integrated standards-based solution is Wireless Fidelity (Wi-Fi)-certified to provide interoperability with other wireless LAN products for secure enterprise connectivity for laptops, notebooks, tablet PCs and handhelds.
- Network Security: To protect your enterprise data from internal and external threats with a full suite of Network Security Services
Each includes the following services:
- Network transformation
- Engineering
- Project management
- Provisioning
- Staging
- Installation
- Configuration
- Inventory management
- Maintenance
- Proactive monitoring and management
Managed together, these packages allow you to reliably access data resources while shielding your network from outside visitors. Our Network Management Services bring greater reliability and security to your network infrastructure while also improving its efficiency and scalability. Extensive, proactive monitoring and management of your network is an integral part of this service offering.
The Power of Two Industry Leaders
EDS and Cisco have established a market-leading, joint-service excellence program for network delivery. Our Network Management Services solution uses Cisco's advanced technology products delivered through our Global Services Network to create:
- A service-oriented layered architecture that transparently and automatically provides users with services regardless of where those services reside
- A single, reliable data source that eliminates silos of information and provides a single seamless view of the customer
- Systems that support durable business processes for more efficient and effective operations
- A simplified platform that translates into ease of use and reduced cost, freeing up CIO and IT personnel and resources for more strategic projects
- A network infrastructure that allows you to scale to meet your business needs
The result is an optimized environment for providing you with a best-of-breed network that eliminates disruptions and facilitates the deployment, management and operation of global assets.
Ensuring a Smooth Transition For Your Organization
- Network Management Services creates the most efficient, cost-effective, easily maintained and strategically focused network possible to support your IT infrastructure and business processes. Success depends on a smooth transition from your environment to ours with minimal risk and service disruption.
- During the transition process, we employ a well-defined, patent-pending Blueprint approach that:
- Assesses the network
- Transitions the support of the network seamlessly to EDS
- Transforms the network from the current mode of operation to the future mode of operation as appropriate
- Sustains the service by maintaining it to support your ongoing needs
With this process, you continue to receive network services at the same level or better than your existing services during the transition phase. Typically, the existing network remains active for one month after implementation, while we test and check your systems.
Performance You Can Measure
When it comes to maintaining the quality and integrity of your network, we believe in accountability. We use time-proven benchmarks and metrics to monitor the ongoing quality of service. These include:
- System availability
- Mean time to respond
- Mean time to restore
- Problem notification and escalation
- Monthly network health reports
- Quarterly network performance audits
Put Our Experience To Work For You
In EDS, you have a partner whose experience is unsurpassed in managing and maintaining IT infrastructures. EDS:
- Has managed enterprise communication networks as a core competency for more than 40 years
- Manages more than 1.9 million LAN ports
- Manages 15,000,000 IP addresses
- Manages 135,000 network devices, including 16,000 routers and 84,000 LAN switches
- Provides 24/7 network monitoring and performance management out of our three Global Network Operations Centers
- Maintains superior network availability and quality of service for hundreds of organizations around the world
Choose EDS
When you consider value, capabilities, security, quality and track record of performance, the reasons for choosing EDS are clear.
- Download the Network Management Overview PDF, 721K
For more information about what EDS can do for you, submit a business inquiry.
American Airlines
EDS is behind the continued success of American Airlines. Our Network Management Services helped the airline manage its complex legacy environments and introduce new technology, resulting in greater efficiencies and lower enterprise costs.