Business Process Outsourcing Service Offerings
- Benefits Administration
- Benefits Administration Services help clients better manage all aspects of employee benefits, including defined benefits and contributions, Workers' Compensation, health and welfare plan administration and absence management.
- Business Exchange Services
- Business Exchange Services provides scalable B2B solutions and services that allow clients to better integrate key business processes with their trading partners. This suite improves business performance and accelerates growth through platform, process and partner optimization capabilities.
- Commercial Card Services
- EDS Commercial Card Services enables businesses of all sizes to streamline purchasing operations, control cash flow with flexible credit purchasing options, and track expenditures companywide.
- Consumer Card Services
- EDS Consumer Card Services helps you effectively manage consumer and commercial credit, debit and private-label accounts and gain full control over payment product features and quality.
- Consumer Direct Services
- EDS provides an end-to-end consumer direct solution that facilitates the flow of information from order to delivery. We capture customer intelligence, handle sales and service inquiries, process sales requests, and warehouse and distribute products for direct-to-consumer companies around the globe. And we can integrate online, retail, catalog, direct media and other channels into a seamless environment to give you a single view of your customers.
- Consumer Loan Services
- EDS Consumer Loan Services offers flexible, scalable, build-your-own loan servicing packages, so that you purchase only the services, processes and systems you need.
- Contact Center Managed Services
- EDS Contact Center Managed Services enables our clients to expand their strategic capabilities, improve the customers’ experience through improved service and quality, and increase operating efficiencies resulting in a reduced cost of interaction.
- Contact Center Outsourcing Services
- EDS Contact Center Outsourcing Services provides superior customer service and sales for complex, high-value customer transactions that address select end-to-end industry processes in a multichannel, multilingual customer contact center environment.
- Converged Billing Services
- EDS Converged Billing Services provides the platform to consolidate all bill production and processes to a single system, eliminating disparate billing systems for multiple services.
- Customer Relationship Management (CRM) Services
- EDS CRM Services is built on the principle of delivering and managing high-quality contact center services that support complex, large-scale customer interactions. These services include Consumer Direct Services, Contact Center Managed Services, Contact Center Outsouring and Warranty Services.
- Document Processing Services
- EDS Document Processing Services helps you manage business processes and content in multiple formats including scanned images, electronic documents, legacy data, audio or video.
- EDS*PAY for Automated Clearing House Services
- EDS*PAY for Automated Clearing House (ACH) Services complies with NACHA requirements to enable the acceleration of and increased access to cash flow.
- EDS*PAY for Check 21 Services
- EDS*PAY for Check 21 Services provides a national image-based clearing solution capable of accepting multiple image formats and delivering items to any bank nationwide.
- EDS*PAY for Check Processing Services
- EDS*PAY for Check Processing Services uses imaging technology to provide consistent check processing across multiple regions with a single nationwide platform.
- EDS*PAY for Convenience Pay Services
- EDS*PAY for Convenience Pay Services facilitates the use of electronic pay-by-phone or Internet alternatives, streamlines payment information, and guarantees funds availability.
- EDS*PAY for Remittance/Lockbox Services
- EDS*PAY for Remittance/Lockbox Services uses image-processing technology to enable immediate access to funds-availability information, accelerate funds availability, and improve transaction processing speed and accuracy.
- EDS*SEND® Electronic Notification Services
- EDS*SEND Electronic Notification Services uses electronic data interchange (EDI) to facilitate the cost-effective, secure and efficient transmittal of information for routing and delivery of notices to lienholders, mortgage companies and state agencies.
- Finance & Accounting Services
- EDS Finance and Accounting Services manages day-to-day business functions, enabling you to improve your company’s service performance while reducing costs.
- Government Healthcare BPO Services
- EDS' Government Healthcare Services help state government healthcare agencies drive down administrative costs while innovating customer service and improving the quality of healthcare.
- Healthcare Payer Administrative Services
- EDS Healthcare Payer Administrative Services improves front- and back-office productivity so management can focus on core strategic initiatives.
- HR Outsourcing Services
- HR Outsourcing Services provides comprehensive transactional, administrative and strategic human resources functions that enable employees and managers to access, update and use HR information more efficiently and effectively.
- Interactive Billing Services
- EDS Interactive Billing Services enhances your organization’s billing process to meet demands for faster, easier and more accessible information
- Life & Annuity Services
- EDS Life & Annuity Services provides your organization an extensive menu of administrative and support services for a product’s complete life cycle.
- Merchant Acquirer Services
- Merchant Acquirer Services provides banks, Independent Sales Organizations (ISOs) and large merchant franchises with all the tools necessary to accept, settle and bill expenses associated with processing credit/debit card payments. These tools include extensive profitability analysis, accounting/ settlement (e.g. moving funds from the issuer to the merchant), billing, management reporting and dispute resolution.
- Payroll Services
- Payroll Services provides complete payroll operation management, including transactional finance and tax-related activities.
- Relocation and Assignment Services
- Relocation and Assignment Services assumes complete process management responsibility for an organization’s relocation operations. We help transferees find the right home, appropriate schools, day and senior care, recreation opportunities, and spousal employment.
- Revenue Cycle Management Services
- EDS Revenue Cycle Management Services supplies administrative support for all hospital and physician group revenue cycle management activities to help you satisfy patient and billing needs.
- Supply Management Services
- EDS Supply Management Services transforms procurement, providing industry-leading support that maximizes potential savings and return on investment.
- Surveyor® Application Processing Services
- Surveyor® Application Processing Services streamlines the credit-granting process with an enterprise solution that automates the collection of data and applies your product specific decision criteria for reliable, consistent and timely decisions.
- Warranty Services
- EDS Warranty Services provides a comprehensive, Web-based solution for reliable, real-time warranty claims management. Our services include claim processing, extended warranty management, parts order and tracking, service effectiveness reporting, swap stock management, and RMA creation and tracking.
- Write Your Own Flood Services
- EDS Write-Your-Own Flood Services provide a range of high-quality administrative services for property and casualty insurance companies participating in the National Flood Insurance Program (NFIP).