Communications, Media & Entertainment: Solution Overviews
- Contact Center Transformation Outsourcing
- EDS views each customer touch point – and especially the contact center and the Internet – as an open door to the enterprise. Our vision is to transform contact centers to meet service providers’ needs across the entire customer life cycle. Transformation to a multichannel contact center helps communications service providers (CSPs) contain costs, align business areas to a customer-centric approach and deliver a world-class customer experience across all customer touch points.
- EDS Integrated Workplace Services Solution
- The EDS Integrated Workplace Services Solution is defined around specific Communications industry requirements – reducing costs, supporting work force mobility, and quickly responding to new technologies and deploying new services – all without disrupting the reliable delivery to current service levels. This equates to the superior customer experience critical to sustained customer loyalty and revenue growth.
- EDS Smartphone Services Solution
- The EDS Smartphone Services Solution delivers end-to-end business processes and technical support, exceeding customer demands and increasing smartphone revenue. EDS delivers reliable, efficient customer service that starts with the customer’s first inquiry or purchase and carries through to the eventual product end-of-life and follow-on replacement sales.
- Revenue Generation Engine Solution Overview
- EDS’ hosted, preintegrated platform helps you create and deploy new data services faster – and reduce development and operational costs by 30 percent or more. Unlike many other service delivery platforms (SDPs), our Revenue Generation Engine can incorporate technologies from multiple vendors – so you make the most of your investment in operational/business support systems and other IT.