Consumer Direct Services: Related Services
- Contact Center Managed Services
- EDS Contact Center Managed Services effectively manages your multiple customer service providers along with contact center processes and technologies enabling improved business performance and growth.
- Contact Center Outsourcing Services
- EDS Contact Center Outsourcing Services provides superior customer service and sales for complex, high-value customer transactions that address select end-to-end industry processes in a multi-channel, multilingual customer contact center environment.
- Contact Center Transformation Outsourcing
- EDS Contact Center Transformation Outsourcing solution improves the quality of the customer experience by streamlining flow-through processes for fulfillment, assurance and billing. The overall benefits of this approach include faster time-to-market, improved efficiencies in process execution and duration, and greater flexibility in making process adjustments and enhancements.
- Customer Relationship Management (CRM) Services
- EDS CRM Services is built on the principle of delivering and managing high-quality contact center services that support complex, large-scale customer interactions. These services include Consumer Direct Services, Contact Center Managed Services, Contact Center Outsourcing and Warranty Services.
- Warranty Services
- EDS Warranty Services provides a comprehensive, Web-based solution for reliable, real-time warranty claims management. Our services include claim processing, extended warranty management, parts order and tracking, service effectiveness reporting, swap stock management, and RMA creation and tracking.