Contact Center Managed Services: Related Services
- Consumer Direct Services
- EDS provides an end-to-end consumer direct solution that facilitates the flow of information from order to delivery. We capture customer intelligence, handle sales and service inquiries, process sales requests, and warehouse and distribute products for direct-to-consumer companies around the globe. And we can integrate online, retail, catalog, direct media and other channels into a seamless environment to give you a single view of your customers.
- Contact Center Outsourcing Services
- EDS Contact Center Outsourcing Services provides superior customer service and sales for complex, high-value customer transactions that address select end-to-end industry processes in a multi-channel, multilingual customer contact center environment.
- Customer Relationship Management (CRM) Services
- EDS CRM Services is built on the principle of delivering and managing high-quality contact center services that support complex, large-scale customer interactions. These services include Consumer Direct Services, Contact Center Managed Services, Contact Center Outsourcing and Warranty Services.
- Warranty Services
- EDS Warranty Services provides a comprehensive, Web-based solution for reliable, real-time warranty claims management. Our services include claim processing, extended warranty management, parts order and tracking, service effectiveness reporting, swap stock management, and RMA creation and tracking.