Contact Center Outsourcing Services: Related Services
- Consumer Direct Services
- EDS provides an end-to-end consumer direct solution that facilitates the flow of information from order to delivery. We capture customer intelligence, handle sales and service inquiries, process sales requests, and warehouse and distribute products for direct-to-consumer companies around the globe. And we can integrate online, retail, catalog, direct media and other channels into a seamless environment to give you a single view of your customers.
- Contact Center Managed Services
- EDS Contact Center Managed Services enables our clients to expand their strategic capabilities, improve the customers’ experience through improved service and quality, and increase operating efficiencies resulting in a reduced cost of interaction.
- Contact Center Transformation Outsourcing
- EDS Contact Center Transformation Outsourcing solution improves the quality of the customer experience by streamlining flow-through processes for fulfillment, assurance and billing. The overall benefits of this approach include faster time-to-market, improved efficiencies in process execution and duration, and greater flexibility in making process adjustments and enhancements.
- Customer Relationship Management (CRM) Services
- EDS CRM Services is built on the principle of delivering and managing high-quality contact center services that support complex, large-scale customer interactions. These services include Consumer Direct Services, Contact Center Managed Services, Contact Center Outsourcing and Warranty Services.
- Document Processing Services
- EDS Document Processing Services helps you manage business processes and content in multiple formats including scanned images, electronic documents, legacy data, audio or video.
- Enterprise Applications Solutions for Microsoft Dynamics CRM
- An expanded partnership that brings together Microsoft Dynamics CRM software and world-class applications implementation, integration, management and contact center outsourcing capabilities from EDS.
- Healthcare Payer Administrative Services
- EDS Healthcare Payer Administrative Services improves front- and back-office productivity so management can focus on core strategic initiatives.
- Life & Annuity Services
- EDS Life & Annuity Insurance Outsourcing Services delivers an extensive menu of administrative and support services for a product’s complete life cycle. We offer flexible, scalable and useful solutions for processing traditional and nontraditional life, annuity and pension products.
- Payroll Services
- Payroll Services provides complete payroll operation management, including transactional finance and tax-related activities.
- Relocation and Assignment Services
- Relocation and Assignment Services assumes complete process management responsibility for an organization’s relocation operations. We help transferees find the right home, appropriate schools, day and senior care, recreation opportunities, and spousal employment.
- Warranty Services
- EDS Warranty Services provides a comprehensive, Web-based solution for reliable, real-time warranty claims management. Our services include claim processing, extended warranty management, parts order and tracking, service effectiveness reporting, swap stock management, and RMA creation and tracking.