Customer Relationship Management (CRM) Services: Solution Overviews
- EDS Smartphone Services Solution
- The EDS Smartphone Services Solution delivers end-to-end business processes and technical support, exceeding customer demands and increasing smartphone revenue. EDS delivers reliable, efficient customer service that starts with the customer’s first inquiry or purchase and carries through to the eventual product end-of-life and follow-on replacement sales.
- EDS Integrated Aftermarket Sales and Services Solution
- The EDS Integrated Aftermarket Sales and Services Solution delivers an end-to-end business process and technical support, increasing aftermarket revenue through reliable, efficient customer service. This begins with the customer’s first inquiry and purchase and carries through to product end-of-life and follow-on replacement sales.
- Customer Relationship Management (CRM) for Retail Banking
- To grow their business and solidify customer relationships, financial institutions must understand customer needs and preferences – and respond with the appropriate products and services. Banks have to take a customer-centric approach that recognizes customer segmentation and enables the bank to get to know its customers.
- Consumer Direct Services Solution Overview for Consumer and Retail Industries
- Many direct-to-consumer firms handle order management, logistics and payment services in-house. But when volume grows, so can costs and complexity. And that distracts from what's really important: marketing, sales and product management.