EDS Named Leader In Outsourcing Services By CRM Magazine: Related Services
- Consumer Direct Services
- EDS provides an end-to-end consumer direct solution that facilitates the flow of information from order to delivery. We capture customer intelligence, handle sales and service inquiries, process sales requests, and warehouse and distribute products for direct-to-consumer companies around the globe. And we can integrate online, retail, catalog, direct media and other channels into a seamless environment to give you a single view of your customers.
- Contact Center Managed Services
- EDS Contact Center Managed Services enables our clients to expand their strategic capabilities, improve the customers’ experience through improved service and quality, and increase operating efficiencies resulting in a reduced cost of interaction.
- Contact Center Outsourcing Services
- EDS Contact Center Outsourcing Services provides superior customer service and sales for complex, high-value customer transactions that address select end-to-end industry processes in a multichannel, multilingual customer contact center environment.
- Contact Center Transformation Outsourcing
- EDS Contact Center Transformation Outsourcing solution improves the quality of the customer experience by streamlining flow-through processes for fulfillment, assurance and billing. The overall benefits of this approach include faster time-to-market, improved efficiencies in process execution and duration, and greater flexibility in making process adjustments and enhancements.
- Customer Relationship Management (CRM) Services
- EDS CRM Services is built on the principle of delivering and managing high-quality contact center services that support complex, large-scale customer interactions. These services include Consumer Direct Services, Contact Center Managed Services, Contact Center Outsouring and Warranty Services.
- Warranty Services
- EDS Warranty Services provides a comprehensive, Web-based solution for reliable, real-time warranty claims administration support.