Solution Overview Index
- Advanced Meter Infrastructure Solution Overview
- EDS provides best-in-class services and methodologies to help you build an advanced metering infrastructure (AMI) that automates existing manual processes, reduces operational costs, improves data quality and equips your organization with the flexibility it needs to move into the future. Our Advanced Meter Infrastructure Solution manages and supports everything from design engineering to integration with legacy and business intelligence systems.
- Consumer Direct Services Solution Overview for Consumer and Retail Industries
- Many direct-to-consumer firms handle order management, logistics and payment services in-house. But when volume grows, so can costs and complexity. And that distracts from what's really important: marketing, sales and product management.
- Contact Center Transformation Outsourcing
- EDS views each customer touch point – and especially the contact center and the Internet – as an open door to the enterprise. Our vision is to transform contact centers to meet service providers’ needs across the entire customer life cycle. Transformation to a multichannel contact center helps communications service providers (CSPs) contain costs, align business areas to a customer-centric approach and deliver a world-class customer experience across all customer touch points.
- Customer Relationship Management (CRM) for Retail Banking
- To grow their business and solidify customer relationships, financial institutions must understand customer needs and preferences – and respond with the appropriate products and services. Banks have to take a customer-centric approach that recognizes customer segmentation and enables the bank to get to know its customers.
- EDS Contact Center Outsourcing Solution For Microsoft Dynamics CRM
- In today’s increasingly competitive marketplace, it’s not good enough for organizations to optimize customer experiences only during interactions. You need to harvest keen insights from those interactions to maximize the value of your customer franchise and to blend effectiveness with efficiency.
- EDS Hosting & Management Solution For Microsoft Dynamics CRM
- EDS’ Hosting & Management Solution for Microsoft Dynamics CRM™ is an expanded relationship management solution that builds on traditional client-focused relationships. Our outsourcing services offer adjustable service agreements based on our on-site, off-site and offshore Global Delivery Model to ensure the greatest savings balanced with risk management.
- EDS Implementation Solution For Microsoft Dynamics CRM
- EDS’ Implementation Solution for Microsoft Dynamics™ CRM enables you to implement Microsoft Dynamics CRM efficiently and effectively to create a consistent, cost-effective, global footprint for your organization and quickly realize business value in managing customer and extended business relationships.
- EDS Integrated Aftermarket Sales and Services Solution
- The EDS Integrated Aftermarket Sales and Services Solution delivers an end-to-end business process and technical support, increasing aftermarket revenue through reliable, efficient customer service. This begins with the customer’s first inquiry and purchase and carries through to product end-of-life and follow-on replacement sales.
- EDS Integrated Workplace Services Solution
- The EDS Integrated Workplace Services Solution is defined around specific Communications industry requirements – reducing costs, supporting work force mobility, and quickly responding to new technologies and deploying new services – all without disrupting the reliable delivery to current service levels. This equates to the superior customer experience critical to sustained customer loyalty and revenue growth.
- EDS Smartphone Services Solution
- The EDS Smartphone Services Solution delivers end-to-end business processes and technical support, exceeding customer demands and increasing smartphone revenue. EDS delivers reliable, efficient customer service that starts with the customer’s first inquiry or purchase and carries through to the eventual product end-of-life and follow-on replacement sales.
- Product Lifecycle Management Solution Overview For Aerospace and Defense
- There is more pressure than ever to innovate, to partner with suppliers to capture commercial and government defense contracts, and to share the risks inherent in the programs. To succeed, companies must consider changing their product development practices so virtual design, engineering, manufacturing and support teams can collaborate simultaneously, leverage knowledge and design next-generation products faster.
- Revenue Generation Engine Solution Overview
- EDS’ hosted, preintegrated platform helps you create and deploy new data services faster – and reduce development and operational costs by 30 percent or more. Unlike many other service delivery platforms (SDPs), our Revenue Generation Engine can incorporate technologies from multiple vendors – so you make the most of your investment in operational/business support systems and other IT.