Consumer Direct Services Solution Overview for Consumer and Retail Industries
End-to end Services from a Single Provider
EDS Consumer Direct Services for Consumer and Retail Industries Solution Overview
Many direct-to-consumer firms handle order management, logistics and payment services in-house. But when volume grows, so can costs and complexity. And that distracts from what's really important: marketing, sales and product management.
Download the solution overview PDF, 901K
Companies that use direct-to consumer channels want to drive their growth and not just respond to it. Consumers buy up to five times more from a single source when they can use multiple channels. And according to Forrester, they generate 20 to 25 percent more profit than traditional customers. But handling everything from marketing to delivery in-house can severely strain resources. The key to success is having the right support, and enough of it, to meet any level of customer demand. EDS Consumer Direct Services helps you better manage your multichannel environment.
Your Business Challenges
Managing volume growth, demand variablility and global expansion isn't always easy for direct-to-consumer companies. You know the challenges. Customer demand could spike more this season than last. Or an ineffective promotion could leave you with an overstocked warehouse.
When orders and requests flood in, you have to respond immediately with the right information and resources. That means knowing past buying and promotional campaign behavior. Making a powerful, targeted cross-sell. Seeing accurate inventory levels. Moving massive amounts of product from the warehouse or manufacturer out to customers – on time and with very few errors.
Many direct-to-consumer firms handle order management, logistics and payment services in-house. But when volume grows, so can costs and complexity. And that distracts from what's really important: marketing, sales and product management.
How we can help
EDS can pull everything together for you. We capture customer intelligence, handle sales and service inquiries, process sales requests, and warehouse and distribute products for direct-to-consumer companies around the world.
Consumer Direct draws on EDS' 42-year heritage of IT excellence to give you a single solution that manages both business and technology operations. It's backed by 30 years of close collaboration with clients worldwide. Plus, we have the scale to grow with you – no matter where you go or how fast you move. Look to us for global, end-to-end support that helps increase sales and customer loyalty – while reducing costs.
Download the solution overview PDF, 901K