EDS Integrated Aftermarket Sales and Services Solution
Demonstrate Expertise
- In 2008, CRM magazine presented its Service Leader Award to EDS for the fourth consecutive year
- Gartner ranked EDS at the very top of the “leaders” category in its 2008 Magic Quadrant assessments for helpdesk and desktop outsourcing in North America
- EDS employs 26,000 contact center professionals who deliver CRM services on behalf of more than 450 clients in 26 countries in 48 languages
- EDS ships 30 million products a year
- Each year, EDS manages 10 million warranty claim Web transactions, generating over $1 billion in warranty spending
Multiple Challenges Demand Comprehensive Solution
Customers who are frustrated with multiple contacts or dispatches to solve a single problem are more likely to defect to companies with a reputation for quality aftermarket service. Fewer customers and diminished customer loyalty produce lower revenue growth through a chain of lost up- and cross-sell opportunities, contract renewals, and upgrades.
In addition to the impact on customer experience and satisfaction, the inefficient management of service contracts, parts inventory and overall product life cycle presents multiple challenges that require a holistic approach to bolster profits, manage complexity and ensure continued growth. EDS is behind our clients, addressing these challenges through the prompt delivery of high-quality aftermarket services across every contact channel.
Boost Customer Satisfaction with Every Interaction
By linking superior service and sales, EDS helps our clients generate more revenue. We improve parts and inventory management and then incorporate important, insightful customer feedback into product performance evaluations.
EDS manages the entire aftermarket life cycle. We integrate dealer/support analytics, warranty claim management and fulfillment/distribution with customer relationship management (CRM) for complete customer visibility and better decision-making. Our clients’ customers experience satisfying service with every interaction – whether via phone, automated voice, Web, e-mail or on-site field support. EDS manages multiple aftermarket operations for our clients, so they can focus on developing and delivering products that set them apart from the competition.
Download the EDS Integrated Aftermarket Sales and Services Solution Overview PDF, 853K