Warranty Services
Executive Overview
- Deliver reliable, real-time warranty claims administration support
- Increase channel-wide communication and productivity
- Improve product quality and reliability
- Increase after market services revenue
- Increase customer satisfaction and loyalty
EDS Warranty Services provides a comprehensive, Web-based solution for reliable, real-time warranty claims administration support. Our services include claim processing, extended warranty management, parts order and tracking, service effectiveness reporting, and product problem resolution and support.
With EDS' support, you simplify warranty claim processing – and in turn enjoy a range of business benefits. By achieving greater channel-wide communication and productivity, your business can reduce costs, improve product quality and deliver positive customer service experiences – which sets the stage for increases in aftermarket services revenue, customer satisfaction and loyalty. What's more, our Warranty Services improve your fraud prevention and detection capabilities.
When you choose EDS, you benefit from a 40-year legacy of innovation in data processing, outsourcing and systems integration, as well as 16 years of success in Warranty Services. We have a truly end-to-end aftermarket strategic approach encompassing our call center, business intelligence, transaction processing and channel support capabilities. In addition, we apply our industry business process knowledge to provide Warranty Services in 108 countries – including support for multiple languages and currencies. If you're looking for a reliable, customized, leveraged approach to Aftermarket Service Support or Warranty Administraion, EDS can help you find and implement a strategy that's right for you.
Eclaim
Eclaim is EDS' own Web-based, business-to-business warranty and product failure management system. The world’s premier companies – and their service channels – have trusted it for more than 15 years.