Warranty Services: Executive Overview
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- Executive Overview
- Business Case
- Technical Summary
Process Warranty Claims With Accuracy and Speed
Manually processing warranty claims. Using outdated systems. Both can add up to higher administrative and processing costs – not to mention poor oversight and control of field or depot activities. Paper processing can cause clerical errors and inconsistent reporting. In return, you get inaccurate warranty reserves. And, when warranty information falls between the cracks, it can result in lower consumer satisfaction and higher warranty costs.
Let EDS help with its automated, rules-based, real-time system. You'll be able to do more in less time.
We can deliver a high-performance solution based on Eclaim – our Web-based, business-to-business warranty management system. Premier global companies – and their service channels – have trusted it for more than 20 years.
Eclaim
Eclaim is EDS' own Web-based, business-to-business warranty and product failure management system. The world's premier companies – and their service channels – have trusted it for more than 15 years.
EDS backs this history with an ongoing investment in our services. The benefits of these industry best practices for you are real and measurable: higher quality products, customer growth and tens of millions of dollars in savings on warranty spend. EDS can help your business:
- Deliver reliable, real-time warranty claims administration support
- Increase service channel communication and productivity
- Improve product quality and reliability
- Increase aftermarket services revenue
- Reduce inventory in the field
- Increase customer satisfaction and loyalty
How EDS Warranty Services Works
After customizing Eclaim to meet your particular business requirements, we integrate it with your legacy environments – including enterprise resource planning, manufacturing data, accounting and customer relationship management (CRM) systems.
EDS then trains your service channel to prepare them for the upcoming change. To ensure a seamless Eclaim rollout, we perform pilots in specific regions or countries.
We host the system and data at a single multiclient EDS facility, giving you efficient and cost-effective transaction support. Service providers, using Eclaim, follow your global standards on everything from claims approvals to parts orders and reimbursements.
For more information about what EDS can do for you, submit a business inquiry.
Manufacturing Industry
Behind the success of manufacturing companies around the world is an ally, EDS. Helping them achieve collaborative engineering and overcome challenges such as supply chain optimization and manufacturing agility, EDS keeps production lines moving.