Workplace Server Management Services: Technical Summary
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- Executive Overview
- Business Case
- Technical Summary
You're being pressured by the business units of your company to optimize your information technology (IT) assets so you can do more at a lower cost. One solution is to:
- Reduce the complexity of your workplace server environment
- Increase server availability while reducing downtime
- Improve data protection against security threats
- Enhance your servers' agility to respond to changes in the marketplace
- Comply with new and changing regulations
Our workplace server management solution transforms your server environment into one that is reliable, agile and business-driven. Standardized, proven services optimize IT management for Windows-based platforms deployed in complex environments. And we'll show you how to leverage the technology you already have so it will work harder without the need to replace your current infrastructure.
Agile, Available and Cost-effective
Tired of focusing on system outages, security breaches and server downtime instead of core business activities? Our solution minimizes performance-related issues by offering high levels of system availability and multiple safeguards to ensure your data and applications remains safe and your server operations meet your evolving business requirements. Plus, fast deployment of servers and tools on our part positions you to respond to change quickly, aggressively and much more competitively.
A Simple Solution To A Complex Problem
More isn't better when it comes to the number of dedicated servers in your environment. Numerous under-utilized servers means increased risk, higher maintenance costs, greater inefficiency, and more resources to simply manage the workplace. We turn that around by simplifying the complexity:
- Automation – compresses the time and reduces the resources needed to monitor and manage the environment while lowering the risk of human error and outages
- Consolidation – maximizes the use of each individual server while reducing the overall number of servers and their attendant maintenance and management costs
- Virtualization – increases flexibility and responsiveness while making it easy to quickly scale capacity up or down to adjust to changing demands
A Full Suite of Services To Meet Your Specific Needs
A fully integrated suite of base and optional services keeps your workplace server environment reliable, efficient and in tune with your business, competitive and marketplace needs. These services combine standardized processes, experienced personnel and leveraged technologies deployed at one of our 100 service management centers in 26 countries, on-site at your location, or through a best mix of onshore, near-shore and offshore outsourcing that optimizes returns and maximizes benefits.
Our prepackaged service offering consists of:
- A complete suite of services to operate and manage your Windows workplace servers at the scale and reliability levels you require
- Comprehensive standard services – including hardware, operating system and system-monitoring software – with the flexibility to support standard configurations
- Remote management and monitoring services
Base services include:
- Server Deployment Services: Includes the start-up activities necessary to support new server environments or the complete replacement of an existing server environment
- Operating System Management: Provides the build, test, patching and ongoing support for managed servers: supports supplier-supported operating systems and related software products
- Server Configuration Management: Documents, controls and implements logical and physical changes to your managed server environments
- Server Fault Monitoring: Detects and responds to faults generated by EDS-monitored servers: provides isolation of configuration and environmental server faults
- Server Fault Management: Provides the support process to categorize, respond, restore and document server faults generated from server-fault monitoring alerts or problem management notification
- Server Security Compliance Management: Facilitates, monitors and reports adherence to security and privacy policies and control standards that comply with applicable key industry regulations, standards and best practices
- Server Anti-Virus Protection Management: Secures end-point devices against viruses, malware, spyware and intrusions
- Managed Backup: Creates, monitors and manages the server backup process
- Virtualization Software Management: Manages the virtual machines in a server environment
- Remote Server Support: Provides centralized support for servers physically located off-site
- Identity and Access Management: Provisions unique identities and grants access privileges to resources
In addition to our standard Windows support, we offer the following optional services:
- Intrusion Detection Systems
- Security Incident Response
- Server Performance Management
- Facilities Management
- Capacity Planning
- Cluster Management
- Active Directory Services
- Domain Name Services (DNS) Management
- Windows Internet Name Services (WINS) Management
- Dynamic Host Configuration Protocol (DHCP) Management
- Print Queue Management
Increase Your Server Reliability and Flexibility
When you transition your server environment to us, you receive monitoring and event management for all your server components. Consolidation, unification and automation of your environment enable your server operations to achieve greater business value and performance improvements including:
- Consistent processes
- Data security
- Less downtime
- Cost transparency
A Seamless Transition
We ensure the transition of your workplace server management to us is seamless and secure. Before we assume responsibility, we:
- Transfer knowledge
- Implement EDS standard management tools
- Stabilize your environment with secure 24/7 support
To minimize disruption of your server operations, our personnel first assume responsibility for your existing server infrastructure. Once your servers are migrated to our management, we leverage standard tools and processes to optimize the environment.
EDS will work with the IT team that currently supports your global environment to learn the details of your workplace servers wherever they are located.
Choose EDS To Address Your Needs and Meet Your Company's Objectives
When you make the decision to outsource management of your server environment, you have clear objectives, such as optimizing your IT investment, improving performance and reducing cost. You need a partner who will help achieve these goals. And you need a solution that allows you the flexibility to mix and match services, one that scales with your growth and one that continues to add value as your business drives the competitive landscape. EDS can deliver.
Choose EDS' Workplace Server Management Services to:
- Enable better utility of your Windows infrastructure servers so you lower your overall capital outlay and total cost of ownership
- Improve availability and flexibility through server virtualization and process and automation improvements
- Ensure business continuity via fewer, more reliable servers
- Reduce carbon emissions in compliance with federal regulations by modernizing and optimizing the efficiency of your legacy environment
- Enhance your server performance and business agility with a simplified, consolidated infrastructure
- Increase your ROI by extending the life of your existing technology investments
For more information about what EDS can do for you, submit a business inquiry.
Molson Coors
EDS is behind the continued success of Molson Coors. Our Workplace Server Management Services simplified the management and operation of the brewer’s servers and provided optimal information technology (IT) management despite a complex merged environment.