GSA Alliant : Support Services
The Support Services Domain defines the set of cross-functional capabilities that can be leveraged independent of Service Domain objective and/or mission.
Security Management
Capabilities within this Service Type protect an organization's information and information systems.
EDS Offerings
- Security & Privacy Consulting Services
- Client Management Services
- Converged Network Management Services
- Network Management Services
- Collaboration
Communication
Capabilities within this Service Type transmit data, messages and information in multiple formats and protocols.
EDS Offerings
- Collaboration
- Network Management Services
- Converged Network Management Services
- Customer Relationship Management (CRM)
- Customer Self-Services
- Contact Center Outsourcing Services
- Contact Center Performance Management Services
Collaboration
Capabilities within this Service Type allow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization.
EDS Offerings
Search
Capabilities within this Service Type provide for the probing and lookup of specific data from a data source.
EDS Offerings
- Composite Application and Portal Services
- Managed Storage Services
- Business Intelligence Services
Systems Management
Capabilities within this Service Type support the administration and upkeep of an organization’s technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets.
EDS Offerings
- Enterprise Networking Services
- Workplace Management Services
- Server Management Services
- Managed Mainframe Services
- Network Management Services
- Managed Storage Services
Forms Management
Capabilities within this Service Type support the creation, modification, and usage of physical or electronic documents used to capture information within the business cycle.