Success Story
Behind every arriving flight there’s the power of “I’ll be there.”
Behind the success of American Airlines, there are cost-saving technology solutions. And a trusted ally. EDS. When the world’s largest carrier set out to maximize its IT investments by reducing costs and using the savings to further cut operating expenses, it chose EDS. By migrating costly support applications to centers in Latin America and India, American was able to cut costs while adding value. It also established a blueprint for transitioning additional applications for even more cost reductions in the future. It accomplished this by turning to the world's business ally.
/ Featured Services
Applications Development Services | Applications
Outsourcing Services
Data Center Modernization Services | Network
Management Services
Service Desk and Site Support Services
/ Challenge
To maximize the carrier’s IT investments by reinvesting the savings to further reduce costs.
/ Answers
Applications services were migrated to EDS’ Best Shore® capability centers in Brazil and Argentina that have transportation expertise and are in a time zone similar to American Airlines offices in Texas.
/ Results
EDS helped American reduce its IT expenditures and introduced a model for future cost reductions as additional business applications are transitioned.